Refund Policy

Evony War Room sells Search Credits that can be used to run optimization searches on the site.

1. 30-Day Refunds for Unused Purchases

Search Credit purchases are generally eligible for a full refund if the refund is requested within 30 days of purchase and the purchased credits remain unused.

To process a full refund, your account must have enough available Search Credits for us to remove the full number of credits granted by that purchase.

Once Search Credits have been substantially or fully used, the purchase is generally non-refundable.

2. Exceptions

We may provide refunds outside the standard policy when appropriate, including for:

• duplicate or erroneous charges;
• material technical problems that prevent use of the purchased service; or
• circumstances where a refund is required by applicable law.

Refund abuse, fraud, or attempts to obtain a refund after consuming the purchased service may result in a refund request being denied.

3. How to Request a Refund

To request a refund, contact:

support@evonywarroom.com

Please include the email address associated with your Evony War Room account and enough information for us to identify the purchase.

Payments are processed by Paddle, our Merchant of Record. Approved refunds are processed through Paddle and returned using the applicable payment method. Evony War Room does not issue payment refunds outside the Paddle payment system.

4. Consumer Rights

Nothing in this policy limits any refund, cancellation, withdrawal, or other rights you may have under applicable law or Paddle's buyer terms.